About the warranty period

1. After you buy the machine and other related products, the warranty period from the date of your receipt of the goods.
2. If the product is beyond the warranty period, you may purchase additional services to receive support.
3. Unauthorized modifications, disassembly, or tampering will void the warranty.

Maintenance condition

Based on specific conditions, we will repair or replace parts of the product. However, the following cases are not covered under the free warranty:

1. Beyond the warranty period.
2. Damage caused by improper use of the user (such as falling, crushing, liquid spills, violent use, etc.).
3. Use of non-original parts resulting in product failure.
4. Man-made damage not related to product quality.
5. Unauthorized modifications or disassembly.
6. Improper installation, use, or operation against the manual guidelines.
7. Self-repair or part replacement without official guidance.
8. Circuit modification, improper use of battery packs, chargers not following the official guidelines.
9. Operation in harsh environments (e.g., strong interference, rain, dust, wetlands, complex terrains).
10. Damage from operation on uneven terrains.
11. Damage from operation on slippery surfaces (ice, glass).
12. Damage caused by falls in in complex environments.
13. Damage caused by collisions or accidents in complex environments.
14. Damage due to interference with other wireless devices (e.g., WiFi interference, electromagnetic interference).
15. Damage from overloading the robot beyond its weight capacity.
16. Excessive force or misuse beyond the robot’s resistance limits.
17. Power supply by non-original battery packs.
18. When used in conjunction with the third party products compatibility and reliability problems cause damage.
19. Forced operation when components are aged or damaged.
20. Damage due to low battery or use of faulty battery packs.
21. Failure to ship the item for repair within the agreed timeframe after confirming warranty service.
22. Surface damage caused by collisions or falls, evident scratches, or marks.
23. Infiltration of dust, sand, water, or metal particles into the robot’s interior.
24. Use in humid environments causing visible water stains or corrosion on components.
25. Development mode misuse, such as programming the robot with your own code leading to collisions or falls, resulting in damage. Including: for example, in high-level development, using the users’s own vision system to control the movement of the robot, resulting in damage caused by the robot hitting sharp objects or falling from a height; in low-level development, controlling motor to hit the joint limit or producing high-speed vibration in the motors, resulting in damage.

Other conditions

1. When sending products to us for warranty, you must first bear the shipping costs.
2. After receiving the product, will be to test the product to determine the problem and responsibility. If the product is found to have a quality defect, we will cover the inspection, material, labor, and shipping costs.
3. If the product is not eligible for free repair, you may choose paid repair or have the original machine returned at your expense.
4. For out-of-warranty repairs, costs will be charged for inspection, parts, labor, and shipping, based on the issue.
5. Repairing the product may result in data loss, so please back up your data in advance.
6. Do not send back severely damaged battery packs. If returned, these battery packs will be scrapped without refund.

Booster Robotics will have the final right to explain the warranty terms.

To prevent illegal acts and avoid possible injuries and losses, please strictly abide by the following regulations:

Instructions before use

Before using the robot product, be sure to carefully read this document and the “Instruction Manual” to fully understand your legal rights and interests, responsibilities, and safety instructions. Once you use the robot product, it will be deemed that you have understood, recognized, and accepted all the terms and contents of this document. Otherwise, it may lead to property losses, safety accidents, and potential personal safety hazards. When using, be sure to operate in strict accordance with the product usage specifications. The user needs to promise to be responsible for his or her own behavior and all consequences arising therefrom.

Prohibited behaviors and responsibilities

1. This product is strictly prohibited from being disassembled or modified privately and from undergoing informal maintenance. If any faults or damages are caused by the above behaviors, Booster Robotics will not bear any responsibility.
2. This product is strictly prohibited from being operated and used in unconventional environments (such as high temperature, extreme cold, chemical corrosion, fire and water immersion, etc.). If any faults or damages are caused by using in the above scenarios, Booster Robotics will not bear any responsibility.
3. Under normal use conditions, the faults and risk burdens caused by normal natural loss of parts and battery aging are regarded as normal use risks of the product. Booster Robotics will not bear the corresponding consequences and responsibilities.

Restrictions on applicable people and usage scenarios

1. This product is not a toy and is not suitable for people under 18 years old. Be sure to avoid letting children come into contact with this product. If you operate in a scene where there are children, you need to be extremely careful.
2. This product is not suitable for use in densely populated areas with infants, children, pregnant women, the elderly, disabled people, etc. (with an interval distance of less than 1 meter) or similar scenarios. If relevant people suffer personal injuries or property losses due to misoperation in the above scenarios, Booster Robotics will not bear all losses and consequences caused thereby.

Legal compliance commitments

1. You promise to strictly abide by the applicable laws and regulations on export controls and legal sanctions.
2. You promise not to use the functions and services of this product for the following purposes: including but not limited to any military purposes that endanger national security and interests such as supporting terrorism, nuclear facilities, and biochemical weapons, and must not be used for the design, development, production or use of weapons of mass destruction and their delivery vehicles and other purposes.
3. You promise that you are not the object of trade restrictions, sanctions or other legal and regulatory restrictions implemented by any country, international organization or region. Otherwise, you may not be able to register and use the functions and services of Booster Robotics’ series of products normally.

Compliance requirements for global operations

We are well aware of our responsibilities and obligations in global operations and are always committed to ensuring that our products and services comply with the legal and regulatory requirements around the world. Here, we remind all users that when using products and services, they should abide by the relevant laws and regulations of various regions. We encourage users to understand and respect the rights and obligations under their respective legal frameworks. In order to adapt to the legal requirements of different regions, we may make appropriate adjustments to product functions, service contents or privacy policies to ensure compliance with local regulations. As a user, you are responsible for understanding and abiding by the specific laws of various regions, including but not limited to uploading, sharing, downloading and using behaviors of content.

Purpose of use and responsibility

The user promises to use this product only for legitimate purposes and agrees to all the terms and contents of this document and any relevant policies or guidelines that Booster Robotics may formulate. Booster Robotics will not bear all losses and consequences caused by users not using the product in accordance with this guide and the “Instruction Manual”.

Final interpretation right and clause change

In compliance with laws and regulations, Booster Robotics has the final interpretation right of this document. Booster Robotics has the right to update, revise or terminate these terms without prior notice.